When purchasing a watch from Watch Brands 24 store, the buyer enters into a distance contract, which can be unilaterally terminated at its own request within 14 calendar days of purchase. In order to terminate the agreement, you must notify us in advance by sending a letter to our e-mail infowatchbrands24@gmail.com
When returning the goods, the buyer has to submit an application for refusal, this form can also be sent to our shop by e-mail.
All actions related to the return of the product are regulated by the Republic of UK Law on Protection of Consumer Rights, as well as the Regulations of the Cabinet of Ministers "On Distance Contract" (No.255). These regulatory documents stipulate that the buyer may terminate the distance contract with the seller and return the product no later than 14 calendar days after receiving the product. The Consumer Rights Protection Act states that the purchaser must maintain the goods in its original state during the period of the right to return in accordance with the signed distance contract. It is advisable to keep the original packaging of the product in order to safely transport the goods if the right to return the goods is used.
The store's Watch Brands 24 management asks its customers to familiarize themselves with the product to check its properties as carefully as it would in a regular store. It should be noted that watches can be viewed, adjusted, and in no case removed from the protective film or tag. The product you want to return must be complete: the condition you purchased it. When returning the product, the clock must be packed in the original box.
Please note that the Watch Brands 24 store does not accept goods returned by the buyer by mail, as only one party (the seller) will be present when receiving the product, but in such circumstances it is not possible to record visual defects or incomplete sets of watches. If the item is sent to the Watch Brands 24 warehouse by courier, the buyer will be obliged to accept the goods receipt document, which will describe its appearance, defects and assembly. This act will be drawn up unilaterally by a Watch Brands 24 representative. After such acceptance, all your claims will be unfounded, so please return the item personally to the "Watch Brands24" store by calling +447778474878 in advance.
If the buyer has decided to return the product and the reason for the refusal is not related to the quality of the product, the buyer is obliged to cover all the costs of returning the goods to the seller.
Watch Brands 24 undertakes to return to the buyer the price of the returned item no later than within 30 calendar days from the moment when the product is returned to the warehouse.
Before shipment to our warehouse, you have to make sure that the product is safely packed so that the product will not be damaged during transportation. In turn, we recommend that our customers insure the product before shipment. If the goods are damaged during transportation, the responsibility for the condition of the product lies with the buyer.
The Buyer may not use his right to return the Goods in the following cases:
(These Regulations shall be governed by the Cabinet of Ministers Regulations No.255 of 20 May 2014 on Distance Contracts).
Warranty
Only the original watches with a warranty period of 2 years are offered at Watch Brands 24.
For its products, Watch Brands24 are guaranteed for 2 years:
When the mechanism is broken, the watch change is offered in the following cases:
By law, minor defects that do not affect the accuracy of the clock's performance (indicators, dial, decorative stones, and other elements) are not a reason to request a clock change or a refund of its value. If you have observed a defect that has not been caused by your actions since the time of purchase, you can contact the Watch Brands 24 Service.
The warranty does not cover:
Buyer's claim is not justified in the following cases:
Watch Brands 24 watches are accepted for warranty service if the buyer has a cashier's receipt or other proof of purchase in our store and if there is a warranty voucher.
Terms of use for jewelery
Clock is not considered irreparable if: